1Intro
2Who is the client?
3Who is the SME?
4Take the lead
5A consultant, not a battle
6Why are we doing this?
7A blueprint: learning objectives
8Action mapping
9Redirect and clarify
10Managing the relationship
11Reading between the lines
12True or false?
Do you remember? True or false?
Did you know? Cathy Moore's action mapping starts with a measurable business goal, then asks « What do people need to DO to reach it? », and only at the end « What do they need to KNOW? ».
More: General comprehension · The details · Key notions · What would you say? · Clarifying questions · Your turn · Final test · The words · Back to the course