1Glorified interpreters
2Starting with the goals
3When the SME goes off the rails
4Setting expectations
5They don't know what you need
6Back to the why
7Reading between the lines
8True or false?
Do you remember? True or false?
Did you know? In L&D, people often say SME as one word, « smee » /smiː/. You will also hear the three letters: S-M-E.
More: General comprehension · The details · The script · Indirect questions · Your turn · Final test · The words · Back to the course