Be a pedagogical inspector !
You are inspecting Jane and James, 2 waiters, before their exam.
Watch the videos and write a report for each student which states what's good and bad and give the students some positive advice.
Focus on voice, eyes, hand gestures, demeanour.
Be ready to share your text with the group.
Video files : File 1 - File 2 - File 3 - File 4 - File 5 - File 6
Watch the full video now. Answer the following questions.
Why is it important to make eye contact with the guests?
What are Jane's oral expression qualities?
In which case would, sitting with the guest, be considered as appropriate?
What is James' problem with vocabulary? What advice would you give him?
How does he adress the male guest? What would be the appropriate way of doing so?
What is Jane's mistake when adressing the child? What advice would you give her?
What shouldn't you do with elderly people?
What should a waiter / waitress do if he / she feels the need to sneeze or cough?
Work on the video script.
Work on the vocabulary (35 words) - (odt format)