1Respect and rapport
2Do your homework
3Listen and paraphrase
4Facilitate, and be empathetic
5No SME? An info dump
6Be a detective
7Reading between the lines
8True or false?
Do you remember? True or false?
Did you know? « Tell me about a time when… » is also the classic opening of a behavioural job interview question: it asks for a real story, not a theory.
More: General comprehension · The details · Key notions · What would you say? · Reporting what the SME said · Your turn · Final test · The words · Back to the course